Privacy Policy

Effective date: September 09, 2023

1. Scope of this Privacy Policy

We highly value your privacy, and as a result, we've crafted this notice to clarify our practices regarding online information and the choices you have in managing how your information is gathered and utilized.

This Privacy Policy pertains to the data collected by Relavate Software LLC (“Company”), also known as “we,” “us,” or “our,” through your interactions with our website (“Website”), usage of our services, subscriptions that you (referred to as “you/your”) may undertake, and the various features and information accessible on our website.

If you are not in agreement with how we handle your personal information in accordance with this policy, kindly refrain from using our website.

When you use the Website, you are indicating your agreement with this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our services. If we make changes to this Privacy Policy that do not substantially impact how your personally identifiable information is used or disclosed, and you continue to use our services, it will be taken as your acceptance of those changes. However, as a part of our rich data protection principles, we will inform you of any changes made to our Privacy Policy that may affect your rights.

2. Our values and roles

The Company is dedicated to safeguarding the confidentiality and personal information we gather from individuals who use our software and services and those we target for marketing purposes. This privacy notice's objective is to elucidate the personal data we gather when you inquire about or purchase our services or software or when we forward you direct marketing materials or emails. In such instances, we serve as the data controller.

We urge you to thoroughly peruse this privacy notice at regular intervals, as it furnishes vital details concerning how we manage your personal data and your associated rights. If you possess any inquiries pertaining to any aspect of this privacy notice, you can reach out to us utilizing the provided contact information or by sending an email to

3. What is the nature of data we collect from you?

To access specific features of our Website, you'll need to create an account. If you choose to do so, you'll be asked to provide us with basic information from your end, which can be categorized into two types: personally identifiable information and non-personally identifiable information. Additionally, if you contact us via email, we may collect personally identifiable information from you, as is mentioned in your email.

Here's a breakdown of the difference between personally identifiable information and non-personally identifiable information:

  1. Personally Identifiable Information: This type of information can directly identify you or be used to get in touch with you. Examples of personally identifiable information include your name, IP address, company name, job title, address, email address, telephone number, and billing and credit card details.
  2. Non-Personally Identifiable Information: Non-personally identifiable information consists of data that, on its own, cannot identify or contact you. This category encompasses demographic details (e.g., age, profession, company industry, gender, current location, or zip code), browser types, domain names, and statistical data related to your use of the Website.

Some non-personally identifiable information may become part of your personally identifiable information if it's combined with other identifiers (e.g., merging your zip code with your street address) in a way that allows your identification. However, these same pieces of information can be considered non-personally identifiable when taken individually or combined solely with other non-personally identifiable information (e.g., your account preferences). Therefore classification of information into “personally identifiable information” or “non-personally identifiable information” will be done on a case to case basis, depending upon the nature and depth of data involved.

4. Why do we collect Personally Identifiable Information from you?

We collect Personally Identifiable Information from you solely to enable you to use the services offered on this Website. To grant you access to our website, it is necessary for us to gather and manage Personally Identifiable Information. When you register with us, you will likely be prompted to confirm your consent by checking a box, which signifies your agreement to supply this information for accessing our services based on the Terms of Use and SaaS Subscription Agreement. This consent serves as the legal foundation mandated by applicable laws for us to process your data. You retain the prerogative to retract this consent whenever you choose to.

5. Further, we clarify and affirm that we do not sell your Personally Identifiable Information to any third parties.

We collect all Personally Identifiable Information on an exclusive basis, in compliance with the relevant data protection and privacy regulations, that may be applicable to us.

6. How do we collect your personal data?

When you inquire about or buy our services, we exclusively gather or collect limited personal information directly from you, on a need-to-know basis. This occurs in the following scenarios:

  1. During your interactions with us;
  2. When you share personal data to enable us to fulfill your requests; or
  3. Meet our obligations for providing services to you as enumerated below.

Information automatically collected when we provide our services to you: When you subscribe to our services, such as visiting our websites and performing various actions on the website, we gather limited data about you. This encompasses:

7. Lawful basis for usage of your personal data

We use your personal data in the following limited scenarios:

  1. When we collect your personal data during the process of purchasing our service, we will utilize that data to process the transaction and deliver our software to you. Our lawful basis for this processing is the performance of a contract.
  2. To send you marketing materials, we believe you may be interested.
  3. Upon you inquiring about our services or upon you wanting to make a purchase, we exclusively obtain your personal information directly from you. This occurs during your interactions with us or when you voluntarily share personal data to facilitate your requests or fulfill our service obligations. This may also take place when you use our software.
  4. When you reach out to us for inquiries or any other reason, we will use your personal data to respond to your message. Accordingly, we use your personal data to enhance the quality of service we provide to you.

8. Our commitment to regulatory compliances and our aim to protect your privacy

We provide educational services to users located globally and accordingly, we comply with data protection requirements of various jurisdictions.

8.1 Compliance with CCPA and CPRA for California Citizens

The Company complies with the California Consumer Privacy Act (referred to in this Privacy Policy as “CCPA”) as amended by the California Privacy Rights Act (“CPRA”), from time to time that are set forth by the State of California.

As per the CCPA read with the CPRA, a California resident has the right to:

  1. request access to their personal information;
  2. request deletion of their personal information;
  3. request correction of their personal information;
  4. request opt-out of any “sales” and sharing of their personal information; and
  5. not be discriminated against for exercising any of these rights.

8.2 Compliance with GDPR for EU Citizens

You may exercise any of these rights by sending an email explaining your desired request(s) by contacting us directly or through an authorized agent, and we will undertake the abovementioned actions upon your request, pursuant to authenticating your government identification.

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your data.

By you using our services, we have the right to:

  1. access, update or delete the information that we have about you; and
  2. the right of rectification of any inaccurate or incomplete information.

You have the right to:

  1. Restrict us from processing your personal information.
  2. The right to data portability, meaning you have the right to receive a copy of your personal data in a structured, machine-readable, and commonly used format.
  3. The right to withdraw consent at any time when we rely on your consent to process your personal information.

Upon receiving any of the above requests, we will update our databases to comply with GDPR, or other applicable law, and confirm the changes to you.

8.3 Information Pertaining to Minors

  1. We do not collect information from minors since services on our Website are not intended for use by minors.
  2. We do not sell any personal information, including personal information of minors.
  3. We collect information of guardians/parents wherever minors are involved.

8.4 Standard Contractual Clauses on an “as-is required” basis

We engage in Standard Contractual Clauses (SCCs) with the recipient organizations and make sure to implement additional safeguards when deemed necessary.

9. Your rights in connection with the data collected by us

a. Right to opt-out: You have the option to reach out to us at any time to undertake the following in connection with your Personally Identifiable Information:

  1. discontinue receiving direct marketing communications;
  2. opt out of automated decision-making and/or profiling;
  3. halt our collection of sensitive personal data, if applicable; or
  4. prevent any new processing of your personal data that goes beyond the original purpose.

However, please be aware that opting out may render some features of the platform ineffective.

b. Right to access: You can access the information we have stored about you at any point by writing to us.

c. Right to amend: You also have the option to contact us and make updates or corrections to any inaccuracies present in your personal data.

d. Right to transfer or move: Your data is transferable, meaning you have the flexibility to transfer your data to other service providers as desired.

e. Right to be forgotten: In specific situations, such as when the data we hold becomes irrelevant or incorrect, you have the right to request the deletion of your data.

For any other inquiries concerning your personal data and how we use it, feel free to reach out to us via We're here to address any questions you may have.

10. When do we share/transfer your personal data?

10.1 We share your personal data with third party service providers in order to undertake the services we provide to you, effectively and in circumstances where such sharing or transfer is necessary or required.

10.2 We have entered into click wrap and shrink wrap agreements and other documentation as per industrial standards with third parties, and we do not take responsibilities pertaining to their handling of your data. However, we have ensured checks and preliminary diligence (like obtaining adequate representations and warranties from third parties) to ensure that third-party service providers comply with applicable laws. It is possible that data privacy standards in other countries may not be uniformly stringent, and you allow us to transfer data to such third-party providers. We, at our end, ensure that we have taken steps in our control to transfer data in a safe and regulatorily compliant manner.

10.3 We might reveal your data, which may include personally identifiable information if we have a sincere belief that it is necessary to do so to comply with applicable laws, acts, ordinances, regulations, rules, by-laws, legislations, subpoenas, investigative orders, interim orders, specific performance orders, search warrants, other court orders, investigative procedures, or as may be required by a governmental authority or valid legal process. In special situations, we may disclose personally identifiable information when we have reason to believe it's essential to identify, contact, or take legal action against someone potentially violating our legal charters. We are subject to the investigatory and enforcement authority of the Federal Trade Commission (FTC) and other data privacy authorities who may have legislative authority over us due to cross-border transfer of data.

10.4 Additionally, we may be obligated to disclose an individual's personal information in response to a lawful request by public authorities, including requests, demands, court orders, investigations, etc. related to national security or law enforcement.

11. Is the data gathered via the Company safe?

11.1 We retain the option to transfer data to a third party in the event of a sale, merger, or another substantial transfer involving the Company or any of its Corporate Affiliates (as defined herein). Such a transfer may also occur if we cease operations, file for bankruptcy, reorganization, or a similar legal proceeding, or if such a proceeding is initiated against us. However, this transfer is contingent on the third party agreeing to comply with the provisions of this Privacy Policy.

11.2 Corporate Partners We may share information, including Personally Identifiable Information, with our Corporate Affiliates, on a need to know basis. "Corporate Affiliate" as used hereinbefore refers to any individual or entity that either directly or indirectly controls, is controlled by, or shares common control with the Company, whether through ownership or other means. Any information pertaining to you that we disclose to our Corporate Affiliates will be managed by those Corporate Affiliates in accordance with the terms outlined in this Privacy Policy.

12. Time period for which we retain your personal data

We retain your personal data with ourselves only till the duration of your subscription and for a reasonable time period, thereafter for us to effectively handle your complaints and claims. Post this period, your personal data is deleted and we do not retain any copies of the same.

13. Contact us

If you have any questions or concerns or grievances regarding this policy, you can contact us at through email